Frequently asked questions
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Ordering an item
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Can I be sure that the part will fit my car?
If the part's original number has been stated and if it is identical to the number of your own spare part, then you can, as a rule, be sure that the part will fit your car. If you want to be completely sure, please contact your garage.
What information do you need when I call or write about a spare part?
When you have found the part on our website, we will need an ID no. for the spare part. You will find this no. under product specifications - ID no. E.g. D_1234_123456.
Ordering an item
I have searched the website but can’t find the part I'm looking for?
All available parts are available at our online marketplace www.autoparts24.co.uk You can search by means of the spare part's original number, engine or gearbox code, or make a free text search if you know the correct terms for your spare part. You are, of course, always welcome to contact us if you need our help to assist you with your search. Keep in mind that the number of parts changes on a daily basis, and the part you do not find today may be available in a few days.
How do I pay?
You can choose to pay by either credit card, bank transfer (direct debit) or via your Paypal account.
I can’t complete my payment – whom should I contact?
We only register your order after the payment is completed. If you have problems with your payment, please contact your payment institution (PayPal or your bank).
How do I create a profile?
In order to shop at Autoparts24, you must first create a profile with your email, full name, address and telephone number. Then you have access to our marketplace.
Can I receive a discount?
Unfortunately, not. All our prices are fixed prices, including free delivery and full right of return.
How quickly can I receive the product I have ordered?
Our standard delivery terms are 2-5 weekdays. For many of our spare parts it will be possible for you to select the express delivery option, which means that you will receive your spare part within 1-2 weekdays.
Is it possible to collect the spare part at your warehouse?
Unfortunately, the spare part cannot be collected directly. Our warehouses are located all over Europe and your spare part will be shipped by our distributors directly to you.
Can you ship to countries which are not listed?
Yes, we can. Please send an e-mail to our customer service at: email@example.com. We will then forward an offer to you.
Can I add new goods after the order has been completed?
It is not possible to add additional items after you have placed and ended an order. You therefore need to create a new order. We cannot guarantee that the orders are send together, as we use different stocks, suppliers and shippers.
Can I change the address after the placing of an order?
Your order and shipment of same will be processed very quickly. It is therefore not possible to change the delivery address after the order has been placed.
What is an order confirmation?
When you have created an order on our website, you will automatically receive a mail from us with your order confirmation. The order confirmation is your receipt that the order has been completed.
Can I cancel my order?
When your purchase is confirmed, is it unfortunately not possible to cancel your order. All orders are transferred electronic to our suppliers and the shipment of the goods happens shortly after. You can always refuse the receival of you package and create a return at www.autoparts24.dk. A refund will then be made to you – with the return shipment deducted – when the package has been received and handled at the stock.
What do I do if I want to return a product I have bought?
If you wish to return a product that you have bought, you must open a claim on our website via your account. We will then review your claim and be in touch as soon as possible.
How do I make a complaint?
If you wish to place a complaint, please file a case on our website via your account. We will then process your case and you will hear from us soon.
What warranty is provided for my spare part?
Your purchase is covered by the lack of conformity rules of the Sale of Goods Act, including the rules on warranty. If you are acting as a private individual, you will always have a 2-year warranty. If you are a company, the warranty applies for 6 months. Please find additional information in our sales and delivery terms.